Privacy Policy

Privacy Policy

Last updated: May 2026

Filtech Solutions Limited is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

1. Who we are

Filtech Solutions Limited is the data controller responsible for the personal information covered by this policy.

Company name: Filtech Solutions Limited
Company number: 14904482
Registered office: 19 Mead Grove, Colton, Leeds LS15 9JS
Trading address: Department Leeds Dock, 4 The Boulevard, Leeds LS10 1PZ
Email: sales@filtechsolutions.co.uk
Telephone: 07534 899 990

2. Information we may collect

We may collect and process the following information:

Your name, job title and company name.
Your email address, telephone number and business address.
Information provided when you request a quotation, make an enquiry or contact us.
Details relating to a project, installation, service visit, LEV examination or other work.
Customer, supplier and subcontractor contact information.
Invoicing, payment and transaction information.
Correspondence between you and Filtech Solutions Limited.
Technical information about your use of our website, such as your IP address, browser type, device information and website activity, where collected through website hosting, security or analytics services.

Please do not submit confidential or sensitive personal information through our website unless it is necessary for us to provide the requested service.

3. How we collect your information

We may collect personal information:

Directly from you by telephone, email, website enquiry form or in person.
When you request a quotation or place an order.
During site visits, inspections, testing, installation or servicing work.
From your employer, colleague, contractor or another organisation involved in a project.
From publicly available business sources, including company websites and professional directories.
Automatically through our website, hosting provider and any cookies or analytics tools that are in use.

4. How we use your information

We may use personal information to:

Respond to enquiries and provide quotations.
Arrange surveys, site visits and meetings.
Design, supply, install, service and test LEV and extraction systems.
Manage projects, orders, contracts and customer accounts.
Produce reports, drawings, certificates, invoices and other project documentation.
Purchase goods and manage suppliers and subcontractors.
Communicate with customers, prospective customers and business contacts.
Maintain business, financial, health and safety and regulatory records.
Improve our website, services and customer experience.
Protect our website, systems and business against misuse, fraud or security threats.
Send relevant business-to-business marketing communications where permitted by law.

We will not sell your personal information to third parties.

5. Our lawful bases for processing

Depending on the circumstances, we process personal information on one or more of the following lawful bases:

Contract: where processing is necessary to provide a quotation, enter into a contract or carry out services you have requested.

Legal obligation: where we are required to retain or disclose information for tax, accounting, health and safety, insurance or other legal purposes.

Legitimate interests: where processing is necessary for the reasonable operation of our business, including responding to enquiries, managing projects, maintaining customer relationships, protecting our systems and promoting our services to relevant business contacts.

Consent: where you have specifically agreed to a particular use of your information. You may withdraw your consent at any time.

6. Marketing communications

We may occasionally contact business customers and professional contacts about services that we reasonably believe may be relevant to them.

You may ask us to stop sending marketing communications at any time by replying to the message, using any unsubscribe option provided or contacting us at sales@filtechsolutions.co.uk.

We will continue to send non-marketing communications where necessary, including quotations, project updates, invoices, service reminders and contractual correspondence.

7. Sharing your information

We may share personal information where reasonably necessary with:

Employees, contractors and subcontractors involved in delivering our services.
Equipment manufacturers, suppliers and delivery companies.
Accountants, insurers, legal advisers and professional consultants.
Website hosting, email, cloud storage, IT and software service providers.
Payment providers and financial institutions.
Regulatory bodies, public authorities, courts or law-enforcement organisations where legally required.
A purchaser or adviser in connection with a sale, transfer or restructuring of the business.

We require service providers handling personal information on our behalf to use it only for the agreed purpose and to protect it appropriately.

8. International transfers

Some website, email, cloud-storage or software providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place, such as an adequacy regulation or approved contractual protections.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, insurance and contractual requirements.

Typical retention periods may include:

General enquiries that do not result in work: normally up to two years.
Quotations and project correspondence: normally up to six years after the last meaningful contact or completion of the work.
Contracts, invoices and accounting records: normally at least six years, in line with applicable record-keeping requirements.
LEV reports, drawings, service records and technical project documentation: for the period reasonably required to support the customer, demonstrate work completed and meet legal or insurance requirements.
Marketing records and suppression lists: for as long as necessary to record your preferences and ensure that we respect an opt-out request.

These periods may be extended where information is required in connection with a dispute, legal claim, investigation or continuing customer relationship.

10. How we protect your information

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures may include password protection, restricted access, secure cloud services, device security, backups and appropriate procedures for handling business records.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Cookies and website analytics

Our website may use cookies and similar technologies for essential website functions, security, performance monitoring and analytics.

Essential cookies may be used without your consent where they are necessary for the website to operate. Where non-essential cookies are used, such as certain analytics, advertising or tracking cookies, we will provide information and obtain consent where required.

You can manage non-essential cookies through the cookie settings provided on the website and through your browser settings.

Further information about the specific cookies used should be included in our Cookie Policy or cookie settings panel.

12. Links to other websites

Our website may contain links to third-party websites, including LinkedIn or supplier websites.

We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information.
Ask us to restrict how your information is used.
Object to certain processing, including direct marketing.
Ask for information you provided to be transferred in a portable format.
Withdraw consent where processing is based on consent.
Complain about how we use your personal information.

These rights are not absolute and may be subject to legal exemptions.

To exercise a right, contact us at sales@filtechsolutions.co.uk. We may need to verify your identity before responding.

14. Complaints

Please contact us first if you have any concerns about how we handle your personal information, and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

15. Changes to this policy

We may update this privacy policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version will be published on this page with the date of the most recent update.